Feedback Please see some of the comments received from our customers:

Hi Jenny,  Well, it's all here, complete and in perfect order!!! 

Thanks once again for 'going the extra mile' with my order - you really have been more than helpful.  Regards Simon (Mar 10)

Hi Jenny,  Many thanks for getting back to me and keeping me updated. It makes a nice change to receive such good service.  Regards  Reuben (Mar 10)

Hello Jenny, Thank you, I still haven't opened the panniers! So busy due to the weather. 

Exemplary email service got you the order well done.  Kind Regards  Simon (Jan 10)

Hi Jenny

 My order arrived today. I´m very pleased your help and quick response to my email. I will recommend Touring Biker all my Finnish friends. Thank you again.

 Regards  Martti (September 2009)

 

All at Touring Biker  What a service!! Ordered my Givi plate on Wednesday afternoon. Delivered Friday afternoon. Terrific, thank you very much. Allowed me to fit said plate at weekend.  John Neil (August 2009)

Hi Jenny,  I recently ordered some Givi V35's and mounting rack.  Just like to say thanks for your patience and the speedy delivery of the goods which arrived on Monday.  Everything was very professionally packaged, it even looked good on the bike !                    Thanks again Dave.  (July 09)

I just wanted to say a big thank you for the excellent service I received after visiting you last week.  The sat Nav Bracket you recommended arrived the day after you rang and I finally fitted it to the bike where it has slotted in perfectly.  I am now ready for the trip to Croatia, so thank you.  I shan't hesitate to recommend you ( in fact already have) to my friends.  I am sure if you continue to deliver such good service your business will be a great success.  regards  Gerry  (June 09)

Hi Jenny, Sorry I have taken so long with the photos (attached) but I have only just found the time to give my bike a thorough clean so it was presentable enough to photograph  Thanks again for all of your help with my order. I a very happy with my rack and top box. Next time I need any luggage I  know where to come (or where to send anybody who asks where to buy motorcycle luggage). 

Kind Regards,  Gary Green. (May 09)

 

Hi Jenny, everything arrived on time and I manged to get it fitted over the weekend. Thanks for all your help with getting it all to me on time. I will definitely recommend The Touring Biker to anyone else I know who may be buying touring gear for their bikes.

Many thanks,  Alex (April 09)

Thanks very much for the update and for the great service you provide, I am a very happy customer and have already recommended your company to several other people.  All the bet  Bas (Jan 09)

Thank you Jenny I will definitely come to you for products for my bike, as i have been treated wonderfully. For someone who as a business and still have the time to enjoy a little banter with a customer is a quality not shown so much these days, sadly. I think I could not have been treated any better so thank you so much . John

Hi Jenny, just a quick email to say thanks a million for sorting out my new Givi top box etc. The colour is the exact match, so well done for that and all is looking good. When I decide to purchase any more biking gear, I will definitely go to your web site first and hopefully place more orders with you. Many thanks again for all your  hard work and professionalism. Its nice to deal with a company who keeps you informed.  Martin

 

Jenny please find attached pictures as promised. Please feel free to use them on your site if you require. I can not thank you enough for the great and friendly service you have provided . If I ever need anything again your company will be my first port of call.  Richard

Got the items fine and am very pleased with the fit and finish as well as your very good service with my order. Thank you for all the information you supplied before I placed the order. Old fashioned good service is getting rare and is a welcome surprise!   Hugo.

Spot on service and great people to deal with.  Joe

I have been searching the web for some time regarding Givi fitting kits for my CB 1300S and found your site.  Its great!  I was able to find out within 2 minutes what I require.  Thanks very much for an easy, user-friendly site.  I look forward to buying from you in the future!  Anthony

I would just like to say thanks for the friendly service, good price and top quality luggage. You are a rare treat now days and a pleasure to do business with. The luggage was fitted to the bike on the Saturday afternoon. Looks great and top quality.  Andy

I would just like to say it has been a pleasure dealing with you, your service has been outstanding and you always kept me informed of what was happening. I would not hesitate to recommend The Touring Biker to anyone.   Many thanks again  Campbell

IM REALLY PLEASED THAT I HAVE FOUND A COMPANY THAT IS INTERESTED IN HELPING. WE WERE JUST DISCUSSING HIRING A CAR AND TOURING IN EUROPE BUT IT LOOKS LIKE YOU CAN HELP THERE TOO BUT ON A BIKE. I WILL BE BUYING THE E450 TOP BOX AS SOON AS I CAN AND A BACKREST FOR MY PARTNER FOR IT TOO SO IF YOU DONT HAVE IT IN STOCK MAYBE YOU COULD ORDER IT NOW FOR WHEN I GET THE BOX HOPEFULLY NEXT MONTH. MANY THANKS AGAIN AND I WILL RECOMMEND YOU AND ADD YOU TO MY FAVOURITES. BIG G

Hi Jenny and everyone at Touring biker, just to say a very big thank you for the excellent service and patience on the purchase of my top box and back rest. The parts arrived Monday all in one piece. Thanks again and look out for an old bloke riding a gold Deauville at the Isle of Man, I'll buy you drink. All the best  Jon

Hi just wanted to say thanks for the fast and smooth sale of some givi panniers from yourselves, your prices are the best around by far, and i was always kept informed of the status of my order. Thanks  Andy

The parcels arrived today. Thank you for your excellent service and the way you have been dealing with the difficult order. I was a pleasure to do business with such a company. Regards  William Pienaar

Hello  Jenny PacSafe arrived this a.m. Very pleased with it, as I am with the excellent service I received. I wish all ebay transactions were so smooth.  Have left feedback for you.  Thank you!  Kind regards Mark R

Jenny Rack received and fitted this morning- many thanks for a great service!   Mark

Hi Jenny, package arrived today and all is well . Thank you very much for speedy and professional service. Regards Charles

Thanks Jenny, They arrived at 0800 today and look fine. If it gets warmer I might have a go at fitting them later.  Thanks for your service which has been excellent throughout. A refreshing change from that offered by other companies.  Regards  Steve Hi Jenny thank you for your excellent after sales service and you may put the photos on your website if you require them  Cheers  Steve

Please give us your thoughts We welcome feedback from our customers. Please email us at fedback@touringbiker.com. Touring Biker strive to please all our customers. Things sometimes go wrong, this is when customer service counts the most. Please let us know how you think we are doing.